Masked Phone Numbers
Drive personal conversations while focusing on your Customer’s Privacy. Bridge your customers with your agents without disclosing their private number.
Prevent getting spammed and reach your customers with verified virtual numbers.
No matter where you are, connect with your customers using virtual local numbers.
Track & analyze call recordings of customers in real time for agent training and improvement.
Number masking feature shields their customers’ privacy and offers superior communication and SaBRO helped us in serving International customers & providing a seemless experience.
Bridge the gap between agents and customer’s privacy
Ensure customer privacy
Your customer’s phone number is never revealed during the transaction. After all, the onus of protecting the customer’s privacy falls on the business.
Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better.
Agent Activity Reporting
Monitor the presence of your agents and what they are working on in real time basis like agent active time per day.
Use phone numbers efficiently
Reduce the count of business phone numbers you need to buy. Now you can use the same phone number to bridge concurrent buyer-seller interactions.
The number masking feature has been a very worthy addition to making our customer experience even better.
Advantages of Masked Phone Numbers
Record and analyse the conversations that your agents have with your customers, later use this to train and track their performance while gaining new customer insights.
Enhance Customer Loyalty
Build trust and loyalty among your customers as you adhere to their privacy and heighten the chances of them opting for your services again. .
Quick Issue Resolve
Recording conversations also help you understand the issue that your customer is facing and help you resolve the conflict with a faster turnaround time. .
Operate at scale
Gain instant access to a highly scalable, collaborative, future proof, managed cloud platform with multiple ‘inbuilt’ communication tools, all with extensive features – available anywhere, anytime .